ns300 analog trunk

[dreb20]

Hi all,
inquiry regarding analog trunk when DISA is activated

scenario:
1.auto answering machine play. the caller press "0" then the call goes to operator
2.auto answering machine play. the caller press "0" then the caller hangup the call operator phone is ringing and when they answer its a drop call.

when dis is deactivated
caller call the analog trunk number then the operator phone is ringing then suddenly the caller drop the call automatic the operator phone is not ringing.

the main problem is on the scenario#2 with activated disa even though they drop the call after playing auto answer machine still the phone operator is ringing is there a way to fix this issue ..once they drop automatic the call is cut.


thank you
dreb

 

[obtsystems]

Its an analogue line so you will need cpc or reverse polarity on the line to let the system know the caller has hung up

Not all providers have this service

 

[dreb20]

Hi OBTsystem.
thanks noted on this. if possible to request to the service provider to activate cpc, what paramter need to change in ns300?.or once the cpc is activated its auto,atic once the caller drop automatic cut the call?

thanks

 

[Ired]

If your provider will activate CPC, you'll shoud to activate it too for the correcponding ports of LCOT card (LCOT card -> Port property).

 

[dreb20]

got it.thanks i test if working