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NS 500 call waiting to specific extension

timmy611

Technical User
Oct 10, 2024
1
Hello all,

We are on the NS 500 and when an internal extension is busy, the second incoming call to this extension falls on the busy tone. I need to put a call waiting message which is more profesional. Anyone has an idea how to do this?

Thank you again in advance

Tim
 
Scenario 1:
4-1-1 (or 4-2-1) Extension Settings -> Option 2 -> Manual call waiting for Extension call -> Set to BSS (for the destination Extension)
When you making an internal call to that extension and hearing a busy tone, just press 1.

Scenario 2:
2-9 System Options -> Option 5 -> Automatic call waiting for extension call -> Enable
4-1-1 (or 4-2-1) Extension Settings -> Option 2 -> Automatic call waiting -> Enable (for the destination Extension)
 

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