NRX and Recording Ground Start Lines

[microstrategiesinc]

Does anyone know how to record ground start lines on an NRX/Cybertech voice recorder? Vox is a poor solution and am looking for anything that would work as a hook equivalent.

Thanks

 

[nice12345]

speak to your nice presales and they will let you know what ngx\lgx can be set to record on. I have recently had a customer with this setuop and used parrot programming tool to set record on hook. if your fgamiliar with this tool you can do or ask NICE and checking the idd DOC to see if its possible.

 

[microstrategiesinc]

Sadly that's why im here. It doesn't seem that they have an answer although the audio boards specs. state that they can do ground also.

 

[haugenibua]

From Nice Recording 6.2 Maitenance Manual

3.6 External support
For problems that you can’t solve on-site:
● Use remote maintenance (allow NICE Recording 6.2 support desk remote
access)
● Make a log file (Using the Maintenance tool)
Note: If you’re not familiar with creating log files, consult NICE Recording 6.2
support desk for instructions. These log files are of high importance to give
adequate support services. Log files created wrongly are useless for support.