notes certificate expired, user never informed admins 1

[rfeenie]

got a user who's notes certificate has expired, they never bothered to email us for a new one. how do you get them going again ? If in doubt get the Ball Pein Hammer out

 

[valeria]

I had the same problem happening several times in the past forunately I keep copies of the Id files of my users so I can try with several until I get it working. Try to look if the user still has the initial ID file under his user document on the administrator program and try with this Id. if unfortunately this is still not working the only way around is to recreate the user account and assign him/her the same mailfile is very quick to do an probably the easiest solution. Go to de current user account and hit the delete button so you only delete the user form the list but not his mailfile. Then recreate a new user with the same name and specify the mailfile of that old user.

if you have any doubts or run into some problem contact me at vborrajo@newbostonpartners.co.uk

 

[Guest_imported]

Are you using the Administration Process feature? If so, some investigation should be done to find out why it is failing. There could be any number of reasons -- too many to mention here.

Meanwhile, you can manually re-certify a user's ID if you have access to the CERT.ID (and its password) and an admin client (look in the Tools menu on the Configuration tab).

If this user was registered with an OU cert ID, then you would use the OU cert ID instead of the primary CERT.ID to recertify the expired user ID. For example, if the user's name is John Doe/Sales/Acme, then you would use the SALES.ID when prompted for the certifier.

The procedure is easy and quick to do, assuming you are in a position to have rights to use the certifier ID(s).