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Not working: from a conference call then trying Service-Observing

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Ding07

Technical User
Feb 6, 2007
122
US
Should this work? I dial an external number as a conference party (after an access code is entered), then I hit "Conf" feature button on my 8410 digital phone, the Service-Observing code (e.g. "345") plus the extension to be observed (e.g. "3218"), then hit "Conf" again. I was able to observe the extension, but other parties on this conferenced call was put on-hold and unable to join the Service-Observing session at all. Thanks in advance!
 
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