not sending original caller id on a call forward...

[wooppee]

ip office release 8.1
when i put a huntgroup on out of service, there is 1 user in that sequential huntgroup forward to an outside number.
that user shortcode "9N, Nz"companyname"Si"number"" on a PRI.
my problem is, when I call the user by is extension, the caller ID show the right info.
If I call the group, I will get the caller ID of the caller, not the one im pushing from the user...
problem is, they are using a answering service after hours and they need to see the caller ID push by the user...
any Idea?
thank you

IP office, tu te fesses la tete sur les murs mais ca fonctionne!!!
ACSS, ACIS Programmer

 

[Westi]

Did you try forwarding the user to a shortcode that has the credentials in it?
As far as I see you forward the user directly to the outside number.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Gunnaro]

You could try to put in the number you are forwarding to in ICR Destiantion and use the time profile for day and night. That is if you have a regular schedule for business hours.

Or put in the phantom user in the same field.

Kind regards

Gunnar
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Hippos have bad eyesight, but considering their weight, it’s hardly their problem