Not Ready Upon Disconect

[ccastillo]

I have an agent who's phone puts him in not ready when he releases a call but we cannot determine why. We are using an Option 61C release 25 with Symposium 4.2. I have attached a TN printout. Maybe someone can see something I don't:

TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4555
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU 0001
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
EFD 4555
HUNT 4555
EHT 4555
LHK 1
LPK 0
PLEV 02
SPID 8414
AST 00
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
DNDR 0
KEY 00 ACD 6757 0 8455
AGN
01 SCR 4378 0 MARP
CPND
NAME WILLIAM HOWARD
XPLN 14
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 4
05 SSU 0001
06 MWK 4555
07
08 NRD
09 MSB
10 AWC
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 24 NOV 2003

Thanks In Advance,

 

[PERRYPJ]

HAVE YOU CHANGED THE PHONE

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

i would bet it is a symposium script issue, look for idle time statements or end of call statements related to his acd group/ skill set.. you can do that with a script if you want to, but i can't do it in the switch software

john poole
bellsouth business
columbia,sc

 

[JMKyle]

This sounds like a call presentation class issue. Check the agents CPC.

On the general tab of the Call Presentation Class Properties page.

Is the "Return Call to Queue after" radio button selected? That is the only place I know of were this can occur.

There is a drop down box were the administrator can select "busy" or "log out"

Good Luck, JK

 

[ccastillo]

Thank you all for your suggestions. I'll try them and get back with you.

Thanks Again,