I have read a couple of threads on whether or not it was possible to to have a "not ready timeout period", meaning if a agent was in the not ready state for a period time if they could be auto logged out. From what I have read this doesn't seem possible. We had an agent who was logged on in not ready state and he locked himself out of the building the calls just queued up and could not get rolled over to our answering service, what suggestions could you guys offer for something like this, please no smarty pants answers, LOL.