Not ready timeout period

[bochieboy]

I have read a couple of threads on whether or not it was possible to to have a "not ready timeout period", meaning if a agent was in the not ready state for a period time if they could be auto logged out. From what I have read this doesn't seem possible. We had an agent who was logged on in not ready state and he locked himself out of the building the calls just queued up and could not get rolled over to our answering service, what suggestions could you guys offer for something like this, please no smarty pants answers, LOL.

 

[nortelinsd]

You could remove his Not Ready key.
You could show him a report of his not ready time.
You cold show him the door if his not ready time is way to high.

 

[bochieboy]

LOL, those are all very good suggestions, I will pass this along to his supervisor. Seriouly though, if understand all I have read correctly, the only option is the not ready reason codes, or is there a time period where the agent will be logged off?

 

[nortelinsd]

Once your logged in you can sit in Not Ready all day long. There are scripting commands that deal with Idle Agents but that would not apply in what your asking. Not Ready Reason Codes would not help I don't think. This person has to understand that in order to take incoming calls someone has to be logged in and in the ready state.

This is more of a Supervisor/training/Human Resource issue more than anything else.