Not Ready Reason Codes Show on Some but NOT on All

[rachelle]

I have checked the NRAC of the ACD queues and they are all set to YES. The telephones have activity keys programmed. When an agent goes on break, they enter not ready and the code correctly. The phone will show that they are Not Ready and why but, the RTD won't show any thing. Of my 1100 agents, I will get only a handful of codes showing at any one time. What am I missing? My queue looks good. My phones look good. The config has something in the name field. What is next???


Thanks!!!

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[johnjose]

Have you add NRD Reason code column in your Agent RTD ?

j.

 

[hungnnb]

Did you put the Display name for the Activity Code? I believe you forget this. The code was there but can not display.