Not enough rights to complete transaction (EC=5)

[protected3000]

I'm sure there is a simple solution for this error, but I'm new to the product and could use a little help.

The backup server is a Win2k machine in an NT4 domain. I recently installed Arcserve along with a Dell Powervault 120T. Everything looks fine in terms of all devices are seen by the OS and Arcserve. But when i try and submit a test job to backup the arcserve server itself or any remote servers, i get the following error : There are not enough rights for user xxxx on server xxxx to complete this transaction. (EC=5).

I've created a user account to be used by Arcserve with all necessary permissions as outlined on Computer Associates website.

Also, when I use the backup wizard to start a backup, i get a slightly different error: An error occured while submitting the job. ARcseve job queue error. (5) Failed to submit job.

Any and all help would be appreciated. Thank you in advance.

 

[protected3000]

BTW...i checked the FAQ and have already done those steps...I am still getting that error.

 

[protected3000]

Oops....stupid mistake on my part. I forgot to check the actual share permissions. Didn't think that would have an effect on a local backup, but anyway.

 

[ramdaus]

The ARCserve system account should be a member of Admins, backup operators
& domain administrators. The domain admins must be set as the primary group.
It should have the advanced user rights such as logon as a service, act as
part of the operating system and logon locally. The arcserve folder must be
shared as ARCserve$ and the permissions must be admins-full control, backup
opeators-change and everyone-read.