Not able to login via Element Manager

[deandte]

I can log into BCM Monitor and also log in with web browser. However when I try to use Element Monitor, my user/pass does not work. This is a new install no one has accessed this unit previously. Any ideas?

 

[3Sixty]

Is this a BCM 50 I am guessing.

What username and password are you using.

Marshall

 

[inet2xtreme]

It seems like an obvious thing, but are you using the right IP address? Also, are you connecting via the OA&M port (the one all the way to the left on the bottom)? By default, the OA&M will throw out an IP via DHCP and you should be able to see the BCM on 10.10.11.1

 

[deandte]

Yes. This is a BCM 50. I did receive my 10.10.11.2 IP. I was able to log into the GUI on the box with the default password and name. The Element manager locates the box, however, the nn****/Pls****** combo does not work to let me access the programming.

 

[mroberts]

You're doing ee_admin and PlsChgMe! and you know of course that it is case sensitive?

MRoberts

http://www.a1teletronics.com

 

[deandte]

I am using the nn password supplied in the documentation. I tried the ee password as well. I was careful to be aware of case type.

 

[3Sixty]

The username and password for the BCM 50 is nnadmin, PlsChgMe!.The network you put the BCM 50 on does it have a DHCP server?

Marshall

 

[deandte]

This is not on the network yet. I am using the correct passwords. They just do not work with Element Manager.

 

[3Sixty]

Have you got the new version of the Nortel Website?

Marshall

 

[nbowles]

If you have a set hooked up, you can log in using the set and create a new username and password. I know this is redundant, but are you sure you are including the "!" at the end of PlsChgMe! I missed it on my first couple of times.

 

[deandte]

I will try this set login idea. Thank you

 

[acewarlock]

Are you using a crossover cable?

 

[3Sixty]

Have you set your PC up with a croos over cable and confirmed you have set you NIC card to obtain IP address automatically.

Can you ping the BCM 50?

Can you open a web browser session to the BCM 50?

Have you got an IP address from the BCM 50.

Marshall

 

[inet2xtreme]

I learned today that if the BCM didn't assign the IP via DHCP, it won't talk to you on the OA&M port. Even if you static assign the correct values, it won't talk to your workstation unless it was the server that allocated a DHCP IP address for your workstation. I just found out the hard way. It must have some sort of security built in that your IP must be in the DHCP table to communicate.

 

[deandte]

BCM is going back! DHCP and all that worked fine. I could log into GUI, however, I could not log into Element Manager.

I'll try another box.

Thank you

 

[ringjenny]

When you log into GUI, are you prompted to download element manager, or did you do that aleady?