not able to dial from office to office

[kyle1532]

hey guys,

just wondering what i should look at for this problem....

2 sites...
both 406v2 4.2.14
1 site with voicemail pro (remote site is set up for centralized voicemail)

i can ping from ip office to ip office just fine....the problem is that i can make 1 call and be fine, but if i hang up and try to dial another remote extension, all i get is dead air. the other person can hear it ring, but when they pick up they hear nothing too?

i do have a error message in "system status" under services stating that im trying to use a feature that i dont have a license for....advanced small community networking

i thought we did not need a license for this as it is a very basic set up...or do i?

thanks!

 

[kyle1532]

here is a log of monitor....

as you can see the first call i made went through, but the 2nd and 3rd calls did not????

22172045mS H323Evt: v=0 stacknum=15 State, new=NullState, old=NullState id=-1
22172060mS H323Evt: v=0 stacknum=15 State, new=Initiated, old=NullState id=30100
22172377mS H323Evt: v=0 stacknum=15 State, new=Proceeding, old=Initiated id=30100
22172486mS H323Evt: v=0 stacknum=15 State, new=Active, old=Proceeding id=30100
22173586mS H323Evt: RTP(50r): 55.17.0.10/49154 196.0.0.181/49154 CODEC 6 PKTSZ=20 RFC2833=off AGE=1077 SENT 53 (avg size=20) RECV 50 (avg size=20)
22177077mS H323Evt: RTP(END): 55.17.0.10/49154 196.0.0.181/49154 CODEC 6 PKTSZ=20 RFC2833=off AGE=4567 SENT 226 RECV 226 RTdelay=0 jitter=88 loss=0 remotejitter=9 remoteloss=0
22177083mS H323Evt: v=0 stacknum=15 State, new=ReleaseReq, old=Active id=30100
22177084mS H323Evt: v=0 stacknum=15 State, new=NullState, old=ReleaseReq id=30100
22183270mS H323Evt: v=0 stacknum=15 State, new=NullState, old=NullState id=-1
22183285mS H323Evt: v=0 stacknum=15 State, new=Initiated, old=NullState id=30103
22183552mS H323Evt: v=0 stacknum=15 State, new=Proceeding, old=Initiated id=30103
22192525mS H323Evt: v=0 stacknum=15 State, new=ReleaseReq, old=Proceeding id=30103
22192526mS H323Evt: v=0 stacknum=15 State, new=NullState, old=ReleaseReq id=30103
22219934mS H323Evt: v=0 stacknum=15 State, new=NullState, old=NullState id=-1
22219948mS H323Evt: v=0 stacknum=15 State, new=Initiated, old=NullState id=30106
22220196mS H323Evt: v=0 stacknum=15 State, new=Proceeding, old=Initiated id=30106
22232252mS H323Evt: v=0 stacknum=15 State, new=ReleaseReq, old=Proceeding id=30106
22232253mS H323Evt: v=0 stacknum=15 State, new=NullState, old=ReleaseReq id=30106

 

[CarGoSki]

How about calling to vm from the remote site. Can you do more than 1 call. If not then I would power cycle the remote site.

It's people like you who generalize.

 

[amriddle01]

A more detailed Monitor trace may also be handy

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[Bas1234]

>>>>>55.17.0.10/49154 196.0.0.181/49154

55.17.0.10 is an external IP address that never going to work.

Or is there a VPN between the two IPOffice systems?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

Also have a look in this thread;

http://www.tek-tips.com/viewthread.cfm?qid=1570603&page=8

It has a bad VCM card and has the same problem.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[kyle1532]

This is setup as a site to site VPN. This has been happening since we have installed it.

Maybe a bad vcm. I will check that.

Yes, we can dial the voicemail by pressing the message button, but can only do this once. If I hang up and press it again, I get dead air. If I wait a minute or two it will connect again, but only one call.

So should I worry about the error message about the advanced small community networking?

Thanks again!

 

[Bas1234]

I think that error message is a bug in the SSA 4.2

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[TomMills]

yeah i frequently see that error, even on standalone sites with no networking at all.

I would do some tests to prove those vcm channels out.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[tlpeter]

When you call the other end make another call at the same time.
Let monitor log and look in System status and then resources to see if it gets another vcm channel.


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


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