Not able to create/open Document after changing FIle Storage in Kini table

[ujjval090683]

Hi,

I have updated my File Storage location in Kini table. After that I restarted the server using two livelink services. It is showing new Location updated in Livelink Admin UI as well. I had done this in past and it was working. My database is in Linux and File system is SAN drive. Everything was working everythime i used to follow the same steps. excvept this time.

THis time, when I tried open any document or create new document, it is showing time out error, not able to download any document.

I have checked the connectivity issues, the File system is accessible from the Livelink Database server. What can be the reason ? What all things I can check for this?

Need help........please.......

 

[ggriffit]

sounds like you have not set them up properly, does it work if you role back the change ? check the CONNECT / THREAD logs to see if they show the full path. Which version of LL / DB etc are you using ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[ujjval090683]

Yes, it shows the correct path. Ir is oracle 10G.

I used to dothis before as well, and it was working. I used to change jsut the kini table and restart livelink and it used to work. Livelink Ver 9.5

 

[ggriffit]

what errors are you seeing in the THREAD and CONNECT logs ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[ggriffit]

may also be worth checking

https://knowledge.opentext.com/know...bjId=3500536&objAction=ArticleView&viewType=1

which shows you how to trace the path to the file.

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[sandersbrett]

Also verify that the service account that is running your livelink server service can access the new file path.