not able to change passwords

[ayavauser]

We have a 2 site MM (R3) working for the past 2 Months and all of once we can not change a users passwords on any of the 2 sites > all using Default COS

1)
a NEW mailbox with default password set from the start > its asks you to change the password once you enter it > but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number
2)
tried to remove / add mailbox ( does not allow PW change )
but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number.
3)
tried to add another mailbox ( does not allow PW change )
but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number
4)
tried changing COS to another COS ( does not allow PW change )but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number

5)
an exsisting mailbox already enabled & password change when it was setup about 2 monyhs ago but now when you go in and choose option 4 then 9 (PW )still comes back with thats invalid > should be 4 or more > can not be same as default & mailbox number

tried all different combos





ayavauser

 

[ayavauser]

Ken
The FEDB rebuild fixed the issue ! Avaya had all sorts
of trouble getting back into MAS / with trying to get the remote desktop working after 1 1/2 hours of trying

reset Modem ....
switched modem numbers ....

no luck so I asked how involved was it > for my size under 100 Mailboxes ( not to involved ) I asked that he send me
any hekpful tips ....

Avaya Tech ended sending the instructions to me for Release 3 FEDB rebuild ( Avaya Tech was a real nice guy I can't say enough of how calm he was the whole time trying to get in ......)

I imagine its just getting the MAS to resynch to MSS ?
as you have to clear to counters in regedt32

I assume it thought no matter what password you used when
trying to change a password that it already had been used
even though it had not because it was doing ot to old
mailboxes , New & just created mailboxes





ayavauser

 

[KenMeans]

That is great. If you can can you post what they sent you to rebuild the FEDB all i have is for rel 1 and 2 but nothing in hard copy on 3.

How long did it take ? about 10 or 15 mins?

Thanks

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

Ken
Not sure if Avaya would like it posted I am sure its along the lines of how you had done R1 / R2 and yes you are right about the time frame (damn you are good)
I can send a copy to your support site support@tel-is.com
if you would like ?? I figure you would get it.

new to MM world - real familar with Intuity Audix , IA770
Merlin Messaging , Partner Messaging sounds like they are pushing the Audix aside for MM

fyi in looking at your site sounds like you personally put out a lot of fires







ayavauser

 

[KenMeans]

Yes that will work and yes i do.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)