not able to change passwords

[ayavauser]

We have a 2 site MM (R3) working for the past 2 Months and all of once we can not change a users passwords on any of the 2 sites > all using Default COS

1)
a NEW mailbox with default password set from the start > its asks you to change the password once you enter it > but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number
2)
tried to remove / add mailbox ( does not allow PW change )
but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number.
3)
tried to add another mailbox ( does not allow PW change )
but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number
4)
tried changing COS to another COS ( does not allow PW change )but no matter what is typed its says thats invalid > should be 4 or more > can not be same as default & mailbox number

5)
an exsisting mailbox already enabled & password change when it was setup about 2 monyhs ago but now when you go in and choose option 4 then 9 (PW )still comes back with thats invalid > should be 4 or more > can not be same as default & mailbox number

tried all different combos





ayavauser

 

[KenMeans]

are you getting any error mrssages in the admin or maint log or in the app log on the mas?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

Ken
I have not checked the logs on either I will do when I get back on site unusual that it started all at once as they have been in an happy since install until I guess
today as I have not heard of any issues and I had added a couple of users about 3 weeks ago and was able to login
change passsword - record name - record greeting as its stands now all unopened mailboxes are stuck in the change
password error and not able to proceed to name / greeting
recordings.
I will let you know if and what I find



ayavauser

 

[ayavauser]

log show no errors in admin

log in the maint
> EVN - events
does show an error as err

type inst location msg report inst resource
type type

Server 76 NY-m 76 err MCM 1 3527

app:VM EventID:server0297 date/time rec 09/06/0603:38 cnt1
aux1/2=0/0,log_alarm:send evnt SERVER0900 on Server/76 NY-m76

other then that I see all backups / licenses & events as ok




ayavauser

 

[ayavauser]

actually I see this event happen every day at least once and sometimes twice at different times in looking at past history events ?? other then that the logs are the same with Maint / NIGHT AUD / AUDIT / ADATA / VM / NULL /...



ayavauser

 

[KenMeans]

If you setup a mb and then open the ohv in live mode and then try to change the password does it give you any error? or any info?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

FYI > I can change the password via the web browser

Globel Admin > Subscriber Admin > Add or Edit
enter subscriber and change passowrd > save

its just throught the TUI interface thats the trouble I wouldn't think there a setting to disallow changing through tui that mave have been changed ?? as I have searched COS
settings with out finding a setting





ayavauser

 

[ayavauser]

ohv ??? is this a real time error event log / debug ?

ayavauser

 

[KenMeans]

op hist viewer under the VMSC (voicemail system config)

are the mailboxes working ok as far as sending and rec messages?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

found it > Operation History Viewer

ayavauser

 

[ayavauser]

ok I see .........

subscriber has requested to log in to mailbox 5001

statement 321 played ( I magine this is where it asks you to change password)

DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"

cleared DTMF buffer
cleared DTMF buffer

statement 622 played ( This is the prompt that says invalid
passowrd entered )

cleared DTMF buffer

statement 151 played
statemnet 188 played

cleared DTMF buffer

DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"

cleared DTMF buffer

DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"

statement 103 played ( this says password to short )

cleared DTMF buffer

statement 151 played

DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"
DTMF was received , key pressed was "X"

statement 103 was interrupted by a hangup
play ended due to hangup ().
channel on hook





ayavauser

 

[ayavauser]

yes ...able to receive and send messages / msg on /off - ok

ayavauser

 

[KenMeans]

wow i do not know what that is. And you say no changes were made to the voicemail domain or in the vmsc setup right?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[siriussatelliteradio]

Have you applied the latest Service Pack? Even if this is not listed in the list of fixes sometimes loading the latest patches clears a lot of problems up. I was having an issue and it wasnt listed as one of the fixes and it got cleared up when I applied the service packs. Also if you try and call Avaya for support that is the first thing they will say to do.

http://www.sirius.com

The Radio Revolution has begun....

 

[KenMeans]

It may be that just restarting the system will clear it up also. I have seen alot of strange things go away with a reboot or a restart of the MAS service

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

rebooted MAS server same results when trying to change password

prompt 103

"I'm sorry, that is not a valid password. Your new password must be a random nunber independant of your
mailbox number or old password"

prompt 151

"Enter the new password now, then press #"




ayavauser

 

[ayavauser]

Called ticket into Avaya 2 days ago > after looking at all the TUI subscriber settings -looked fine > looked at logs
- looke fine > and then looked at vmdb > seeing duplicate mailbox in vmdb would like to do database rebuild after-hours > what would cause a duplicate entry because when you add / edit it knows if it exsists or not .

Anyone run into a bad hard drive if this becomes a common trouble ??





ayavauser

 

[KenMeans]

The only time I have seen this is if you remove a mailbox and then add it right back in. It can take 3 mins for the FEDB to update and if you add it back before it does then the mailbox has 2 entries in the FEDB. The only way I know of to fix it is to rebuild the FEDB.

Or if the PRIV lan is not working when the changes are made.


Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

That would explain dup mbox I may have deleted / added this mailbox when the user brought to light with password with changing via TUI but that was after and not before as I tried from several different mailboxes as well before delete / add Mbox xx as well with exsisting mailboxes

what kinds of issue did you get with dup in FEDB ?

Thank you by the way for all the replies you seem to be the go to guy on the MM forum

ayavauser

 

[KenMeans]

When i have seen the dups it would not let you get in the mailbox at all but i have not seen one act like this. Is it working now?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)