Not able to call-forward 0 calls from console to night service extension

[dan8]

DAN 8
Here is the situation. the console (4700) is put into night service & the inbound calls go to the nurse's extension & this is what we want. Here's the problem when the residents pickup any phone & press 0 during the day it goes to the attd, but when in night service it still goes to the attd. They want the 0 calls to go the nurse's extension (5097). I tried to just forward 4700 to 5097 thinking that would take care of the problem, but not so. When I try call-forwarding 4700 to 5097 I get as far dialing 470 & the it rejects me. I looked at COS & console permissions & call-forwarding are y & 5097 the same COS. Any suggestions.

 

[joe2938]

I would think keep the principle console at the nurse station in position busy during the day time and it should go to the other console, at nights it should ring into the nurse console.

 

[dan8]

Dan8

Joe the routing would all have to changed because I believe its routed to either the principal console (4700) or attd. I don't think I've ever seen something so simple turn into being so difficult. This is just nuts. Before I order that other console & DSS I hope I can get some real conformation that this is all worth it & will work. Do you know of any of the Tier 3 Definity Eng from back in the day that are in Tek- Tips roster that you or I could compare notes with?

 

[joe2938]

Avaya tier3 really knows CM really well, maybe he can chime in on this and can assist you

 

[rejackson]

I fought this years ago and never got it resolved. There are a lot of mysteries in the call handling through attendants. Like the inability to control the distribution of calls. This just looks like a case of whoever wrote the code for handling dial 0 does not check the status of the night service button or somehow bypasses it.

Instead of using night service you might try an attendant vector that routes to the nurse station according to a configured schedule. After hours and if it is not answered in x seconds it would go to the nurse station as part of a coverage path.

REJ

 

[dan8]

Dan8
REJ thanks forgetting back to me. What I want to make clear in my mind with the attd vector there would not be at all any flexibility like what they can do with the night service now. Is this correct? It's been a lot of years since I've dealt with writing any vectors. I definitely need to download elmodocs for that one. Is this what you eventually used to solve your problem with your customer need? Any link you can send me would be appreciated. I no longer have my Lucent/Avaya login.