Nortrel Norstar Voicemail and Apple's 3G I-Phone

[playitagain]

Is anyone having problems trying to use their iPhone to access their Norstar voicemail systems? A customer called me on this one. After you to press the * button twice to access the voicemail system, it doesn't access the mailbox.
It seems the * button is not recognized.
I Googled a forum where somebody said to go into settings and disable the "3G" on the network and it may work. There are many people experiencing this problem. I thought I would give this respectable forum some visibility on this subject. Thanks.

 

[NTL555]

Which voicemail do you have? Application Module? Call Pilot? Flash?

If you have the Call Pilot, try updating the DSP firmware to I believe A8. This worked for my customer.

If you have an Application Module, can't help you there... I do not recall a DTMF setting in the NAM voicemails.

If you have a Flash, you can try adjusting the DTMF timer... I believe its option 8 under F983. (I could be confused with another voicemail for this particulr option.)

NTL555

 

[curlycord]

Nothing wrong with the phone system as others have same issue.

This is a known G3 issue and Apple is aware of it.
G3 is gereating their tones too long.

Turn off G3 (should default to G2) then try to make the call.
It will be a hit an miss but worth a try.

 

[playitagain]

Thanks for the fast reply on this. This is happening on a Norstar Flash. The problem could be on all platforms.
I think it may be spilling over to the Partner platforms as well from what I've heard. Disable 3G and "Hit or miss" is the advice I'm giving. Thanks.