Norton Antivirus quit working

[hartofmine]

On my home computer, last night I tried to access the symantec website and all I ever get is page can not be displayed but I can go to any other sites I want too. Also, when we go to the antivirus software it tells me my files are corrupt and to go to the website to fix them but it will not display. It has also affected my word program as it will not open documents from the internet that it used to. I am taking on line classes and that is how I get the info is through a WebCT and then it loads into word or what ever program that is needed. This all occured after I shut down and an autoupdate from Windows was performed. Do we have a virus or is it something with the Norton program? Please if anyone can help me I would appreciate it.

Thanks, Dawn

 

[LawnBoy]

I think you answered your own question:

This all occured after I shut down and an autoupdate from Windows was performed.

 

[hartofmine]

Is there an easy fix for this? I have tried a system restore but somewhere since the auto update, the restore was shut off (I did not shut it off because I have used it before.) so there is not restore point. I was also informed that before the restore one night there was a problem but a reboot fixed that. I am at a loss and I really don't want to take the computer all the way down and have to install everything.

Thanks,
Dawn

 

[bygeek]

You may have been infected with a virus that disabled your antivirus and altered your hosts file to prevent you from accessing the symantec site.

See if you can do an online scan from here:

http://housecall.trendmicro.com/