Norton AntiVirus 9 Corporate: Not all clients show system tray icon 2

[dmargetts]

Hi,

Why do some of our clients show the system tray icon for Norton Antivirus 9 client and some do not? All the PC's use Win XP SP2 and the client setting in Norton Control Console is certainly set to display the system tray icon.

Thanks in advance,

DM

 

[jkupski]

Are all your clients under a single parent server, or are you using multiple servers?

 

[dmargetts]

All clients are on a single parent server.

 

[durbinland]

I beleive if you go to Client Auto-Protect Options and choose Reset All, it will send a new grc.dat to all the clients and they should then process that option.

 

[iamnotageek]

Only workstations where NAV corporate was installed as a standalone copy will display the systray icon.

For whatever goofy reason, NAV corporate will not display the icon on the systray for any workstation that is managed by the server. This is true even though the file that causes the icon to display will show in msconfig startup. If you watch closely during bootup, you will see the icon display briefly and then disappear.

 

[darksasami]

Among the frequently asked questions listed here is the document on enabling the tray icon.

Hanlon's Razor: Never attribute to malice that which is adequately explained by stupidity.

 

[snoopy50]

The icon will not show on the system tray if Symantec Antivirus does not have the lastest and greatest definition files. Once it does it's update and reboots, the icon should display on the system tray.

 

[darksasami]

Er...actually, that's not true. The display of the tray icon depends solely on whether it's turned on in the registry, which is controlled by the System Center. You can doublecheck on the clients by looking in HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\General\ShowVPIcon to see if it's set to 1 or 0, although if you change it it will be overwritten the next time the client checks in with the server.

You can also check to see if Vptray.exe is in the Run key, since that's where it starts.

Hanlon's Razor: Never attribute to malice that which is adequately explained by stupidity.

 

[ARCserveUser]

You need to set some exception in the XP SP2 Firewall setting in order to make the client talk to the parent. More information on the sysmantec web site.