Nortel vs. ???

[captnamo]

We're going to be moving from CS1000E 6.0 sometime in the next 18 to 24 months. Our two cores are geographically split, we have Geo-redundant CallPilot voicemail, use Avaya Aura Contact Center (no big centers, just pockets of departmental answering points who wanted calls in queue, 60 agents?), capture CDR with Calero (VeraSmart) and do limited recording on IP phones with TelStrat.

I think I'm reading Cisco in the writing on the wall. So, I'm curious, for those of you who have made a change away from the reliable Nortel, what did you move to and how has your experience been. Also, if you moved to Cisco, how has your experience been?

I read a thread with posts from 8 years ago indicating that there was no comparison to the Nortel vs. Cisco. Just wondering if things have changed.

 

[RLSbutton]

And the Emetrotel solution has a new styled 1100 series styled WebRTC client that can be opened on any computer thus eliminating the need for hard wired desk phones as well, all built in with CS1000 features.


Joseph Sus Jr. Nortel Emetrotel Consultant

http://www.joetheucxguy.com

 

[RLSbutton]

And the ucx is fully functional with Lync for pstn call processing. I should also mention the WebRTC client emulates any 1100 1200 i2000 or Nortel Digital telephone and I use mine on a MacBook Pro.

Joseph Sus Jr. Nortel Emetrotel Consultant

http://www.joetheucxguy.com