Nortel T7316e "MBOX in use" cannot check VM, cannot delete mbox.

[Xandria]

I found this thread,

http://www.tek-tips.com/viewthread.cfm?qid=858326

which also describes my problem. However, I do not understand the solution. Is there anyone that can explain this to me? How do I reboot the phone?

 

[Splic3d]

LD 21 or LD 22 I believe. I always have to try one then the other.

Req Prt
Type FTR

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[Splic3d]

opps - wrong post

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[norstarboy125]

If your not using CCR trees as stated in the previous link then try a reboot on the voicemail itself not the phone. You can just unplug it wait a few seconds and plug it back in.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Xandria]

I just tried that. Mailbox still says "in use"

 

[phoneguy610]

You should def get a tech out there

Try rebooting the Norstar and the call pilot

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

 

[norstarboy125]

What kind if voicemail is it?
What software version?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Xandria]

I'm sorry. I'm just a secretary. The employees who set up the phone system no longer work here, and the manager doesn't know anything! I can't even find a file on our phone system, so I don't know what software version it is.

 

[Xandria]

We sound like idiots because our voicemail greeting is still set to the holiday setting.

 

[exsmogger]

Sounds like it's time to call in a Norstar tech.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952