nateDiggsCSU
Programmer
Hi Everyone,
I'm dealing with some problems with a totally propritary Nortel SCS system. This system has been giving us fits ever since we took over from the previous support provider.
The SCS system will not update the device firmware for our Polycom Soundpoint 550 phones and we cannot figure out why. We have the firmware we want installed uploaded and active on the SCS system yet the phones are unable to connect to the server and download the new firmware. I think it's because there is a username and password for the FTP server on the phone system but I cannot find where that setting exists ANYWHWERE. Anybody out there have any idea?
One more question, for whatever reason the phones do NOT display the correct phone book. If you download the MACADDRESS.directory.xml file from the phone the correct information is in there, but if you go to the directory on the phones itself it displays MONTHS old information.
Any idea and or help on these two issues would be greatly appreciated.
Nate
I'm dealing with some problems with a totally propritary Nortel SCS system. This system has been giving us fits ever since we took over from the previous support provider.
The SCS system will not update the device firmware for our Polycom Soundpoint 550 phones and we cannot figure out why. We have the firmware we want installed uploaded and active on the SCS system yet the phones are unable to connect to the server and download the new firmware. I think it's because there is a username and password for the FTP server on the phone system but I cannot find where that setting exists ANYWHWERE. Anybody out there have any idea?
One more question, for whatever reason the phones do NOT display the correct phone book. If you download the MACADDRESS.directory.xml file from the phone the correct information is in there, but if you go to the directory on the phones itself it displays MONTHS old information.
Any idea and or help on these two issues would be greatly appreciated.
Nate