Nortel phones don't ring everytime

[AndyRothgen]

Hi,

Newbie to the forum here so apologies if this is a common question I've not found the answer to.

I've been given a Nortel phone system to look after without any real training, I got to shadow a bloke for a month before he left. I now have two DNs that don't always ring on external or internal calls, when they don't ring they ring for the caller & then divert to voicemail.

I've compared the setup on the TN to working phones & nothing leaps out at me, where do I start?

Thanks in advance,

 

[KCFLHRC]

What type of phone? Analog, digital or IP?????????

 

[gwebster]

Post the TN of the working and non-working phones.

 

[AndyRothgen]

Sorry I forgot to say, IP phones. Almost all the ones we have are 1120s or 2002P2s.

This is the first faulty phone...

>ld 20

PT0000
REQ: prt
TYPE: tnb
TN 100 0 03 13
DATE
PAGE
DES

DES 1140
TN 100 0 03 13 VIRTUAL
TYPE 1120
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 2799
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD 2799
HUNT 2799
EHT 2799
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3207 0 MARP
CPND
CPND_LANG ROMAN
NAME Susan Bruanyee
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16 3036
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2799
20 RGA
21 PRK
22 RNP 5
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 8 AUG 2014

And the other...

REQ: prt
TYPE: tnb
TN 100 0 02 15
DATE
PAGE
DES

DES 1140
TN 100 0 02 15 VIRTUAL
TYPE 1120
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 2799
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD 2799
HUNT 2799
EHT 2799
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3145 0 MARP
01 ADL 16 4506
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2799
20 RGA
21 PRK
22 RNP 5
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 8 AUG 2014

x2799 is our callpilot voicemail divert.

Sorry for the lack of info I got about two hours training on this stuff three months ago.

 

[yyrkroon]

Tell them if they're going to forward their phone to voicemail, then remember to take it off foward. Go to the phone and remove the forwarding or tell them to undo their forwarding or remove that key. Also tell them, they don't need to manual forward their phone to voicemail, it will do it automatically after x ring cycle.

 

[AndyRothgen]

We've got hundreds of phones setup like that & it works fine though.

I can't see any difference on these to any of the phones that work fine. It doesn't appear to be that the calls divert too soon, just that the handset doesn't ring before the divert happens.

ie -
1) you ring the number
2) caller hears the phone ringing for the normal number of times - however the handset doesn't always ring
3) you get to voicemail

If the handset rings or not, it takes the same number of rings to get to voicemail, which suggests to me the divert is happening after the correct number of rings. Is that correct with how these systems work?

 

[gwebster]

Try doing a trace of the call when it is "ringing" before the divert.

 

[AndyRothgen]

Sounds sensible, but how do I do that?

 

[MetlePro]

- login in
- go to ld 80 to trace calls

.trac 100 0 3 13
You need to hit enter when the call is in progress

.trac 100 0 2 15

Pro refers to my company, not my status

 

[phones1]

have you checked that there no difference between the firmware on the working & none working?

Remember if it doesn't work hit it harder

Scott UK