AndyRothgen
IS-IT--Management
Hi,
Newbie to the forum here so apologies if this is a common question I've not found the answer to.
I've been given a Nortel phone system to look after without any real training, I got to shadow a bloke for a month before he left. I now have two DNs that don't always ring on external or internal calls, when they don't ring they ring for the caller & then divert to voicemail.
I've compared the setup on the TN to working phones & nothing leaps out at me, where do I start?
Thanks in advance,
Newbie to the forum here so apologies if this is a common question I've not found the answer to.
I've been given a Nortel phone system to look after without any real training, I got to shadow a bloke for a month before he left. I now have two DNs that don't always ring on external or internal calls, when they don't ring they ring for the caller & then divert to voicemail.
I've compared the setup on the TN to working phones & nothing leaps out at me, where do I start?
Thanks in advance,