Hello. We have Nortel phones running on a Norstar system. The phones are all model t7316. Recently, the V.P. of our company decided to log on to our CallPilot Manager and change our recorded greeting. The greeting has been modified but now we hear (what i think is the Auto-Attendant) a recorded greeting stating our company name which repeats twice, curious. An outside caller hears this message, and when they try to dial an existing extension the phone system informs them that the extension is not valid. At this time the system will play another recorded prompt that list available extensions. At this point if the caller again enters the extension they desire the phone system will connect them to that extension. Our problem is that we are no longer able RECORD or HEAR the portion of the initial prompt that we would like "sales support press 2, cust. service press 3" etc. I have tried to record the company greeting again, but the web based prompt won't dial any of our extensions to allow us to re-record. We have one CCR tree established, with a couple of mailboxes, and some info node? I am fairly certain that our V.P. altered the CCR tree properties (and may have attempted to add a mailbox back that he removed and added this info node as well). Please let me know what other information that you may need.