Nortel PBX to Unity voice mail

[Barritt]

We are replacing our Nortel 81C with Meridian Mail with a Cisco Call Manager and an Unity server.

Right now our 81c acts as a hub for all inbound DID to 10 Nortel Opt 11s and also voice mail is centralize throught the 81C on Mer. Mail.

When we have tested putting Unity in place as a replacement for Mer. Mail. (QsIG on the 81c) any ACD queues configure to Night CAll Forward to Unity will not work right. The callers ID is attached as the begining of the ANI and Unity does not recognize it as a legitmate subscriber or call handler.

Example subscriber = 4510 (an ACD queue). Caller calls 4510 from cellphone# 616 555-1212. When it gets to Unity it thinks you want to go to a subscriber of 6165551212 which does not exist so it says "from a touch tone phone you may dial an extension at any time.

This does not happen when a Meridian phone is forwarded to Unity or call no answer to Unity. Only on an ACD queue that is logged out (or acts like a dummy ACD like a CTI route point).

Any suggestions?

 

[BuckWeet]

Sounds like you should open up a TAC case with cisco..

also check out forums.cisco.com

 

[whykap]

Is the inbound call going into the option first then to call manager and unity via PRI connections?

If so debug the router and find out what calling number the option is presenting to Unity.

4510 or 616 555-1212 ?

I bet you get 616 555-1212 from the option.

Let us know.

 

[Barritt]

Your right whykap the Call Viewer with Unity indicates "direct call" and then the calling party number. The call goes through CM over a PRI to the Opt11 the ACD queue is night-call forwarded to Unity so it trombines (opens up another channel) and goes back to CM to the Unity hunt number. Unity thinks the subscriber is the calling ID not the called ID.

The weird thing is that it does not do this on a call hard call forwarded from a Nortel phone or forward no answer. Just a logged out ACD queue.

 

[whykap]

What do you mean by logged out ACD queue? There is no such thing is ccm. Unless you have IPCC and not mention it.

All I am saying is that you need to debug your router and see what you are receiving from the Nortel as caller info.
If it is the callers number that is what will get passed on to Unity and not the DNIS digits.

 

[BuckWeet]

The Unity is dual system'ed right now..

 

[whykap]

Buckweet are you talking about Barrits setup or just telling us about Unity's capabilities in general?

 

[RS528]

Barrit,

Configure a phantom number in your nortel PABX pointing to the Unity. Change de NCFW prompt with the phantom number and give it a try.