Nortel PBX Systems ACD Queue 1

[indysystech]

Hello, I'm sort of new to the Nortel PBX systems. The question I have is this, I have an ACD queue running with about 5 or 6 phone lines. I know there is a way to print a hard copy of the calls that come in and which phones is anwsered the most. I'm just not sure what that command is. Can anyone help me out? Thank you.

 

[EddieDuece]

You need to turn on reporting in the ACD configuration. Should be the last prompt, I think RPRT set to yes.

 

[PERRYPJ]

AFTER YOU DO THAT YOU WILL NEED TO BUILD A TTY IN LD 17 AND THE SCB IN LD 23

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

here's the config on my acd printer

ADAN     TTY 5
  CTYP QSDI
  GRP  1
  DNUM 5
  DES  ACD
  FLOW NO
  USER ACD
  CUST 00
  SSUP NO
  APRT YES
  XSM  NO

of course it is not connected to a tty.. it is connected to a pc using procomm running a script that saves the file to a share drive. with the primary acd user almost 2 miles away on a fiber loop, that was the fastest way to get that file to them... all acd groups with RPTY yes are sent to that comm port

john poole
bellsouth business
columbia,sc

 

[indysystech]

Thank you all for your help.