Nortel or Avaya 1

[nickwj]

Hi, sorry if this post is in the wrong place and apologies if this question has been asked before.

I have been supporting Nortel PBX's, Call Pilot, CC6 IPT etc.. for about 12 years.
I would say my expertise is somewhere in the middle. I am 40 and from the UK so still have a way to go
before I can retire. Due to circumstance at my last job I have been contacting for a year. I have been thinking
about talking some courses (self funded).

The question is do you think it's worth continuing with the Nortel range or to cut my losses and look at
at some Avaya training? I know there is still a lot of Nortel equipment out there, but for how long?

I know nobody here has a crystal ball, but any advice, gut feelings would be most appreciated.

Regards Nick.

 

[KillianK]

Million Dollar question, think we are all in the same boat. Have you ever thought about getting certifed/Training in Session Manager and System Manager, seem to be the big things, would be no harm doing a Avaya Red course like Communcation Manager 6.0. If you did a lot of Contact center, Avaya's Aura main contact center product, replaces the Avaya Red flavour of Contact center.

There will be a release 7.7 Nortel PBX, few years left on the blue site

Any more question will be happy to answer

 

[nickwj]

Thanks for your response KillianK.

I think you answered what I already new and maybe it time I did some research on Avaya and look at some Avaya courses. Cant do any harm. I feel like I am at that time of my life where change is hard. Its a funny old world at the moment, it feels like you are dammed if you do and dammed if you dont.

 

[Johnthephoneguy]

I dont think you have to limit yourself to just Avaya or Nortel. Everyone is going VOIP. I would concentrate on network skills/certifications to get ahead in either field. That way you already have your telephony background and when you add data certs to that I think you are much more desireable than someone with only a single skillset (Data or voice)

JohnThePhoneGuy

"If I can't fix it, it's not broke!