Nortel Option 61C

[uttommy]

Is there anyway at all to run a report on a extension to see how often it is being used?

Thanks,
Tommy

 

[janaya]

not without a CDR report. if you were looking at tomorrow, you could enable the CDR Buffer in LD 117, but if you process a lot of calls, you may need to empty the file every hour or so. A little more advanced, but not too bad. Other than that, not sure how you would do that in the Nortel.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

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[KCFLHRC]

You could possibly run an enhanced trace depending on what you are actually looking for

 

[uttommy]

A director is just wanting to see how many times that the phone is being used throughout the work day.

Thanks,
Tommy

 

[KCFLHRC]

The problem is something setting there to capture the data and then sorting through it.

 

[uttommy]

I would have to be the one to try and capture it. i don't know even know how to even get started on that.

Thanks,
Tommy

 

[KCFLHRC]

You would need to set up a CDR port on your system to capture the raw data and then export it into a program. Then search on that ext.#, it can be done though. But a pain in the butt.

 

[Trason]

An enhanced trace will log all info about the phone for 24. but it will need to be restarted manually everyday. We have a PC setup with procomm that captures all CDR info on a dedicated TTY. But you will have to go through the output manually of get some 3rd party software. I guess it all depends on what kind of info you want about this extension.

 

[trvlr1]

Disable it and count how many people complain!