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Nortel MICS

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loaiza

Technical User
Dec 14, 2004
69
US
We have a location with a Nortel MICS 4.0 that was recently installed. Customer says Line 3 is not working. Had telco out and tested fine to panel. What can be done to test programming and / or bad hardware? Trying to walk someone over the phone to help since it is quite a distance away. Thanks!
 
Is it well wired? Are you getting dial tone off your bix at the KSU?

Can it be punched on line 4 to determine if it is the port?
 
Sam173 and lugerlover are right. Any troubleshooting would require a punch tool and butt set.
 
First I would ask them did they skip the 3rd and 4th pin then terminate line 3 onto the 5th or did the terminate line 3 onto the 3rd pin which is wrong, you can see the wire pinouts in the FAQs tab.
Also try pin 6.
12||34||56||78 is correct
123||||||||||| is in correct

 
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