Nortel MICS with PRI no dial tone after dest code

[telgeek1]

Have customer with a MICS and a PRI. they pick up handset and have system dial tone. but after they hit 9 (either destination code or access code - sorry dont know which) to access PRI-A the dial tone goes away. they can still dial out but are used to having secondary dial tone after 9 until they dial the phone #. Provider claims the MICS should provide it not them?? is there anywhere in programming to make this work???
thanks

 

[allworxguy]

Depends on software version. 2nd dial tone feature was added on version 6.1.



Marv ccna

http://www.telemarv.ca

 

[norstarboy125]

If your software version doesn't provide the 2nd dial tone under routes then your provider can make it happen without a doubt, I have done this many many times.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Multimedium]

but after they hit 9 (either destination code or access code - sorry dont know which) to access PRI-A the dial tone goes away.

9 is, for sure, a destination code. PRI pools can't be assigned a line pool access code.

2nd dial tone feature was added on version 6.1.

6.1 Maintenance Release, to be accurate.

In programming, the Second Dial Tone table is found under Services > Routing Service > 2nd Dial Tone.

 

[telgeek1]

thanks everyone

 

[atcom]

How can the provider possibly do it? The call doesn't reach them until the full 8 or 11 digits have been dialed?

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM