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Nortel MICS with PRI no dial tone after dest code

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telgeek1

Programmer
May 17, 2012
35
US
Have customer with a MICS and a PRI. they pick up handset and have system dial tone. but after they hit 9 (either destination code or access code - sorry dont know which) to access PRI-A the dial tone goes away. they can still dial out but are used to having secondary dial tone after 9 until they dial the phone #. Provider claims the MICS should provide it not them?? is there anywhere in programming to make this work???
thanks
 
If your software version doesn't provide the 2nd dial tone under routes then your provider can make it happen without a doubt, I have done this many many times.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
telgeek1 said:
but after they hit 9 (either destination code or access code - sorry dont know which) to access PRI-A the dial tone goes away.

9 is, for sure, a destination code. PRI pools can't be assigned a line pool access code.

allworxguy said:
2nd dial tone feature was added on version 6.1.

6.1 Maintenance Release, to be accurate.

In programming, the Second Dial Tone table is found under Services > Routing Service > 2nd Dial Tone.
 
How can the provider possibly do it? The call doesn't reach them until the full 8 or 11 digits have been dialed?

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM
 
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