Nortel/Meridian

[casey2k]

I have 4 mailboxes ( not ext ) on the AA for after hours to our doctors. however, when I setup to transfer EXT: 401 - 405 the transfer does not work with the CCR TREE. For example.

If you press 3-5-2 it should take you too ext: 402 which is just a mailbox but it says "not initialized yet" these are not real extensions, just mailboxes. When I set it up to be a "Leave Message" it does work but not with the path 3-5-2 - The patients would have to know its actually 401 - 402 - 403 - 404 etc etc etc. Which they wont know nor should they.

When I asked the operator how she transfers to these mailboxes during operational hours she says she does feature 986 - then transfers to the mailbox needed

Any idea's?


Thanks

 

[curlycord]

Is this the setup?:
For doctors and nurses press 3
For list of doctors press 5
- for Docta Johnny Fever press 1
- for Doctor Feel Good press 2
- for Doctor Doolittle press 3
etc

If so the programming must be as:
Path 351 = Leave MSG . Ext 401
Path 352 = Leave MSG . Ext 402
Path 353 = Leave MSG . Ext 403
Path 354 = Leave MSG . Ext 404

Make sure that
DN 401 has MB 401
DN 402 has MB 402
and so on




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[curlycord]

What I meant was Ext (DN) has Mailbox (MB)

It is possible to have a mailbox associated with any DN, ie make sure mailbox 401 is not associated with ext 425 or whatever.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[casey2k]

It actually works fine.

What I was doing was at the very FIRST prompt IE:

937-252-xxxx

I would hit the path 3-5-3 and didnt even realize it was trying to reach a non-existing extension. hahaha as in, I was doing the "if you know your extension now press...." instead of listening to the prompts.
shake my damn head

Once I actually let the automated "greeting" Talk or BEGIN to chat and then pressed 3 - pause for talking - 5 - pause for talking - 3 it worked and went to "LvMSG" so it was right to begin with.


My only issue is we are trying to replace our current operator who is retiring.


I have CCR 1 ( night time ) and CCR 2 ( day time ) one has a ON call doctor and the other does not. I dont know if there is a way to have them both enabled at the same time for Example:

8am - 5pm - CCR 2
5:01am - 7:59AM - CCR 1

without manually doing this in

AA / Tabl / Grtg Table 1 - then choosing/flipping between CCR 1 or 2 manually daily during open hours and when closing. Grtg Table 1 under AA/Table seems to be the only ACTIVE / Working table Make sense?

 

[curlycord]

No

You say same time but the example is not.
What do you want? same everything 24/7 or 2 CCRs a day?

Which voice mail system do you have? you forgot to mention it.

You also have Closed/Non-Business option.
You can change the front end of the greeting and you can open or close with F982 or have it auot using the schedule.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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Toronto Canada

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