I have 4 mailboxes ( not ext ) on the AA for after hours to our doctors. however, when I setup to transfer EXT: 401 - 405 the transfer does not work with the CCR TREE. For example.
If you press 3-5-2 it should take you too ext: 402 which is just a mailbox but it says "not initialized yet" these are not real extensions, just mailboxes. When I set it up to be a "Leave Message" it does work but not with the path 3-5-2 - The patients would have to know its actually 401 - 402 - 403 - 404 etc etc etc. Which they wont know nor should they.
When I asked the operator how she transfers to these mailboxes during operational hours she says she does feature 986 - then transfers to the mailbox needed
Any idea's?
Thanks
If you press 3-5-2 it should take you too ext: 402 which is just a mailbox but it says "not initialized yet" these are not real extensions, just mailboxes. When I set it up to be a "Leave Message" it does work but not with the path 3-5-2 - The patients would have to know its actually 401 - 402 - 403 - 404 etc etc etc. Which they wont know nor should they.
When I asked the operator how she transfers to these mailboxes during operational hours she says she does feature 986 - then transfers to the mailbox needed
Any idea's?
Thanks