Nortel Meridian option 11 - setting up a hunt group

[gtfcsteve]

I recently deleted (by accident!) the very first phone on my hunt group of 4. The problem now is that after re-installing the phone (identically as far as I can tell) the incoming call will not 'hunt' to the next available phone in the group, just say that 'the extension you have dialled is busy, please try again later.' I have tried understanding the 8000 page manual, but to no avail! Does the first phone require to be set up as a 'pilot' DN & if so, how is this done. Any help would be greatly appreciated...

 

[PERRYPJ]

PLEASE POST THE PRINT OUT OF THE FIRST PHONE, SOUNDS LIKE YOU DON'T HAVE HTA IN THE CLS OR THE HUNT PROMPT IS INCORRECT.
BUT NEED THE PRINT OUT TO TELL YOU FOR SURE

OLD ROLMEN WORKING ON NORTELS

 

[gtfcsteve]

CHEERS PERRYPJ.

THE FULL PRINT OUT FOR THE PHONE IS AS FOLLOWS...THE SYSTEM IS MERIDIAN 1 OPTION 11. I NOTICE THERE IS HTA IN THE CLS...

STEVE


MAT Administration Tool Page 1
Station Administration
Station

Location: 005-0-00-04 Name: TICKET OFFICE 1
Instrument: 2500 Department:
Customer Number: 0 Sync Status: TRN
Color: Category: Regular
Equipment Cost: Division:
Cost ID: Billing Auth Code:
Comment:

TN 005 0 00 04 User Field 0: User Field 5:
CDEN 4D User Field 1: User Field 6:
DES 000500 User Field 2: User Field 7:
MODL User Field 3: User Field 8:
DIG User Field 4: User Field 9:
DN 8018 Y
CLID_ENTRY 0
AOM 0
TGAR 1
NCOS 5
RNPG 1
XLST 0
CLS TLD DTN FBA WTA LPR PUA XFA FNA HTA SWD XRA MWA CWD LPD XHD CCSD
C6A TENA LNA EHTD CNDD CFTA SFA ICDD MCTD OVDD MRD AGTD CNID DPUA
GPUA CFXA ARHA CLTD ABDD ASCD AUTU BNRD CDMD CFHD CRD CWND DDGA
EXR0 HBTA LDTD SHL MCRD MIND NAMA NRCD NROD NRWD OCBD ONS PRSD
RCC UDI TSD TVD ULAD USRA RTDD PGND FAXD MBXD
AUTH 1 LNRS 16 IAPG 0 SFDN
AUTH 2 TEN OHID 0 SFLT NO
AUTH 3 FCAR NO BIMP 600 TIMP 600
AUTH 4 SPID CRCS 0 ARTO 0
AUTH 5 AACD NO SGRP 0
AUTH 6 PRI 1 RCO 0
HUNT 8018 AST NO SCPW 8018

FTR CFW 04
FTR SCC 0124
FTR FDN 8025
FTR EFD 8025
FTR EHT 8018
FTR RDL 16
FTR SSU 0010

 

[cmawbey]

i think you are using Departmental Hunting ??? is that correct ?.... Y/N

Are you in th UK ??

you need to print the Group in LD 20....

Colin

 

[gtfcsteve]

THANKS COLIN,

YUP, WE'RE IN GOOD OLD BLIGHTY (UK)..!

WE ARE ACCESSING OUR MERIDIAN VIA THE 'MAT' ON A W95 PC. WE ARE USING GROUP / DEPARTMENTAL HUNTING FOR OUT TICKETING OFFICE. CAN YOU TELL US HOW TO GET TO THE LD20 & WE'LL PRINT IT.

CHEERS

STEVE

 

[cmawbey]

call me on 01733 502320.. or send me you number



Colin

 

[gtfcsteve]

Sorry, not to reply sooner Colin, but have been out the office since yesterday. Have now sorted the problem, didn't have the first dn pointing to the next in the hunt group..! The very first and most simple task, and I should have checked. Typical !!

Thanks anyway.

Steve

 

[KieranR]

Hi,
You are probably using a GHT(Group Hunt List) along with a PLDN (Pilot Directory Number) i.e. when you dial a specifice number (PLDN) this accesses a list of numbers and hunts through if calls are busy or not answered.

In LD 20 print out the GHT and in LD 57 do the following to check the PLDN

LD 57

FFC000
MEM AVAIL: (U/P): 450250 USED: 123189 TOT: 573439
DISK RECS AVAIL: 427
REQ PRT

TYPE FFC

CUST 0

CODE PLDN