Nortel M3905 ACD in calls button stoped working 5

[BodgeTelecom]

Hi people

I set one of our new M3905 phones up in a call centre a few months back and it was working fine then. Today someone has tried to use it but the in-calls button (key 0 ) just won't work.
I've tried removing they key 0 setup and then adding it again.
I've tried simply re-enabling the phone set to see if that would jump start it
And i've also tried another M3905 in case the set had just died a little. It hadn't.
I have a further 16 of these sets to roll out in the near future, but if they're going to do stuff like this then i fear for the amount of helpdesk calls i will get!
Any help you can give me is very much appreciated.
Thanks
Tim

 

[bigindian65]

Post the TNB of the set. (removing key 0 then adding it back is not a good idea)

 

[sporty2]

what kind of issues with the set?

Sporty2

 

[BodgeTelecom]

Thanks for the swift replies people!

bigindian65 - By 'Post the TNB' (im new to phone systems) do you mean just deleting and then adding the set again? I did that but it still doesn't work?

sporty2 - See my initial post for the issues with the set.

cheers
Tim

 

[jamie2]

BigIndian means printing your TNB configuration of telephone, then copy and paste it on this posting, so we can see your telephone programming. It helps solving the issue without guessing.

 

[BodgeTelecom]

Cheers jamie2, i can do posting for help on forums (almost all im good at

I prt'd the TNB and got all of this...

REQ: prt
TYPE: tnb
TN 004 0 09 07
DATE
PAGE
DES

DES 004009
TN 004 0 09 07
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7004 0 7403
AGN
01
02
03 SCR 2565 0 MARP
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

I know what some of it means but theres plenty i don't.
Once again thanks for your help everyone.

Tim

 

[BodgeTelecom]

Oooohhhh i'm getting closer...

Just worked out why key 0 won't put the set in calls, i think.
I noticed on Optivity that there is already a key 0 for in calls assigned at the very bottom right of the M3905.
Thing is, it's greyed out and i can't assign it an ACD pos ID because of this.
Anyone know why the M3905 key for in calls is greyed out? I'm scouring the manuals and the web but so far found nowt.

Garrrgh!
Tim

 

[bigindian65]

Those two key zeros are tied together, bottom most right key is 0 and so is bottom right soft key. Could be why it is gray, don't know, I only use CLI. ACD queue 7004 - does it have a high enough MAXP?

 

[BodgeTelecom]

Thanks BigIndian65, and sorry - i don't know what you mean by MAXP?
Those key 0's must be tied though as I only set in calls for the soft key before, and it worked perfectley back then (months ago)!

 

[bigindian65]

In LD 23 PRT ACD 7004 around the begining is MAXP, number of agents maximum. As you add agents & queues get logged into and out of, MAXP could be reached. Whatever it is chg it by 50 more, will not hurt anything, can do it on the fly with no ill effect. When you get to MAXP put in the new number, then enter thru every other prompt until it re-enters you into LD 23. Then try to log into the set again, pay attention to what comes up on the display if it does not work, so you can let us know.

 

[BodgeTelecom]

MAXP has been increased from 110 to 160. The set says it's logged out but still key 0 won't let me log in? I don't remember if it said logged out before though so can't say whether it's any better.
Glad its almost the weekend.

 

[Trevatwork]

Hi

Do you have a headset attached to the 3905 because i know if we dont or there is a problem with the headset you cannot login to phone.

just a thought

Trevor

 

[janaya]

Compare against a working phone.

Program on Key 8 MSB and on Key 9 NRD. The MSB will allow you to log the phone on and off.

I think it is greyed out in OTM because the phone is acquired by something. Probably Symposium. Dont change the phone while it is acquired.

Hope this helps.

John

 

[Utreg]

Try to add the following keys to the set:
08 MSB
09 NRD

 

[bigindian65]

Okay,
2 Things, easy one first, then re-post. Even if current:

LD 32

.FDLF 4 0 9 7



wait for completion (10-15 min) then try to log in once again.

 

[Trevatwork]

Here is our 3905 setup

DES 3905
TN 011 0 00 11
TYPE 3905
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU 0000
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24 25 26
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 5005 0 5311
AGN
01 ADL 16 91416
02 ADL 16 91905
03 SCR 2531 7 MARP
04 ACNT
05 ADL 16 91519
06 ADL 16 91613
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31


Trevor

 

[BodgeTelecom]

Whoah a sudden flood of help. Many many thanks to you all!

Trevatwork - yep theres a headset plugged in. Learnt about that after scratching my head for hours trying to workout why the 2216s wouldn't work after my "upgrade". Thanks for your 3905 setup - i'll check mine against it.

janaya & Utreg - I'll try sorting keys 8 and 9, thanks. And yes the phone is acquired in symposium. I learnt not to mess with changing phones while acquired at the same time as i learnt not to mess with our symposium expert!

bigindian65 - Thanks again. I've done the .FDLF (tn) bit. What does the .FDLF do? Did i need the . ?

Once i've succesfully got this first M3905 set working i'll know exactly what to do with the other 16. And it won't involve a sledghammer anymore hopefully.

 

[bigindian65]

No you do not need the ., that is what you get once in 32, for sure need MSB & NRD on 8 & 9!

 

[BodgeTelecom]

Thats what i thought, but i didn't get a .
I get > going into LD 32. Same thng i guess.

Anyhoo MSB & NRD are setup, FDLF has been done, but still the set won't behave!

I'm off home for the weekend now and i'll pick this up Monday.
Thanks for all your help and have a good weekend.

 

[BodgeTelecom]

Hi all

Anyone got any other ideas about whats wrong with my problem M3905 set? I still just cant get it to go in-calls ever. I'm thinking about just outing the set and starting again, but i've done that once and no joy.
thanks
Tim