Nortel M2250 dialing question 1

[geewizard]

My receptionist cannot enter digits in a phone menu when she calls out on our M2250 console.

For example, she calls a number, hears the menu, and tries to press 1,2,3, etc. When she does that, the console goes to EXCL SRC (Exclude Source from call).

Don't know what to advise her. Anyone?

 

[KCFLHRC]

You need to program an EES key on her console

 

[KCFLHRC]

She will dial the number, press the EES key, and then input the digits she wants.

 

[geewizard]

Ah, thanks! That works.

 

[GHTROUT]

If the menu is External, that works. EES Key is the trick. But keep in mind that "You cannot transfer an M2250 Console".

Example: Your M2250 Operator calls your internal Help desk, then presses 1 to get transferred to wherever. The Call Pilot or MerMail system attempts to perform the transfer - and trust me, the M2250 is stronger. you cannot transfer a Console...It owns the call.

Same with hanging up. You (internal user) cannot hang up on a M2250. If you do, your line just sits there glued to the M2250 until THEY decide to release you.

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