nortel ipt set slow registration 1

[stratplayer10]

Has anyone seen this before:
An IPT set at a particular sitean , i1150, will not register to the TPS server at a CS1000E site, even though we know we have good configuration, and we also have users able to register from other sites. We are using VLAN tagging and port sharing at the desktop. Eventualy after many cycles of reboots, it will eventualy register. If we we change to using no Vlan tagging it works right away.

We have 2 switches both CS1000E, one is the production switch, and one is the DR switch, its the DR that is the issue, but we can register fine from other sites.
The 2 switches use different levels of software, 4.5 and 5.0.

Thoughts?

 

[DocVic]

When is the last time you updated the set firmware?

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[Avaya911PLM]

You should do an etherreal trace to see the messages going back and forth. You will notice either a message not making it to the phone, or the phone not responding to one and timing out.

I agree with DocVic, and make sure you have the latest firmware and patches. You also may want to try to hard code an IP address in the phone and not use DHCP to see if that helps out. If it does, a reset of the phone to factory and a fresh firmware load should help out. To reset to factory defaults use the key sequence:

**73639 <MAC> ##


--
Fletch
Avaya E9-1-1 Product Manager

 

[danielbernardibr]

Whats Signaling Server Version and Model?

Whats about network topology?

Switch Brand and port setup.

How many Ip phones?

please, send:

cs1k console: ld 143: mdp issp
ss console: mdp issp
messages in a ss console

whats firmware phone?

msn: ngensysatlc@hotmail.com