Nortel incoming call diverted to other telephone line numbers

[newbie2013]

I'm newbie hi to all
is it possible when someone calling to my extension number diverted it to the other line

eg If I'm outside of the office and I'm in my home i need to divert all incoming call from my office goes to my telephone line number to my house is it possible by making scheduled let say from 5pm-7am



Thanks and Advance

 

[Multimedium]

There is certainly something that can be done.

However, the features you will have to use depend on the type of calls you want to forward. You may want to provide a few more details so you are pointed in the right direction.

when someone calling to my extension number diverted it to the other line

i need to divert all incoming call from my office goes to my telephone line number to my house

This isn't clear. Do you need to forward external calls for the entire office, or only calls ringing on your extension? Is there some calls you don't want to forward?

Also, do you know the version of the software running on your system?

 

[newbie2013]

example my number is 419-3535 if someone call that number is goes to my other extension which is 127, so I want an scheduled from the extension 127 to
divert or forward the call from my house number (853-12-98) from the office where using only Nortel Plus

what version you need? is it the nortel plus that we have?
sory to ask this im a new and i want to learn about nortel

Thanks and Advance

 

[Multimedium]

Let's leave the automation aside for now. We'll try to get your calls forwarded manually first.

I see 2 options to forward your calls outside the system:

[ul]
[li]External Call Forward[/li]
[li]Line Redirection[/li]
[/ul]

To learn more about those options, have a look at the System Coordinator Guide for your system: there is chapter about "Forwarding your calls".

External Call Forward

To use External Call Forward, you press Feature 4 and dial a destination code. This will forward all the calls that ring at your extension.

If you are running CICS or MICS 4.1 or later, this feature is available on your system. Additionally, in programming, your extension must be allowed to redirect its lines.

If you have PRI, a destination code is already programmed. So, after pressing Feature 4, all you have to do is dial the number where you want to forward your call, as if you were calling it from your extension. If you don't have PRI, you might need to build a destination code.

Do you have PRI?
If so, how do you make an external call?
Do you know how to get into programming?​

Line Redirection

To use Line Redirection, you press Feature 84 and follow the prompts that appear on the display. This will forward all the calls that come in on a particular line.

The line you want to redirect must have an appearance on your set. Additionally, in programming, your extension must be allowed to redirect its lines.

When someone calls you using the 419-3535 number, the indicator flashes next to a button. How is this button labeled?
If you press Feature *0, then you press that button, what does the display show?​

what version you need? is it the nortel plus that we have?

Yes.

The version is available in programming: Maintenance > System Version. The version is also printed on the label of the software cartridge.