akrance
Technical User
- Sep 22, 2011
- 8
I have a Nortel ICS system. A couple days ago, our voicemail hardware failed. In lieu of getting a new voicemail system (moving to a new office and phone system in a month), I called our phone company (Shaw Communications) and they added VM to each of our lines.
When two people call a direct line at once, it goes to voicemail - this is good.
When you call the direct number, you get looped into AA and can't get to anyone's voicemail. This is the issue.
Any thoughts/suggestions/help? Thank-you!
When two people call a direct line at once, it goes to voicemail - this is good.
When you call the direct number, you get looped into AA and can't get to anyone's voicemail. This is the issue.
Any thoughts/suggestions/help? Thank-you!