Nortel ICS phone system - Calls go to wrong voicemail on no answer/call forward feature

[bjdjr]

Please help, we have a Nortel ICS module phone system. With the M7310 as the coordinator phone. When our secretary puts her phone on forward to another extension within the building and a call that is forwarded rings unanswered at that extension, it goes to a voicemail that we do not want it to. I went into "making changes to call forward - no answer" and went to terminal&sets/showset/capabilities/fwd no answer/fwd to:/ and it shows that is it forwarded to ext 251 which is where we want it to go, our general mailbox.

Am i missing something else?

 

[bhassell2000]

You should post this in the Norstar forum...but...In the meridian PBX if you forward extansion A to extension B and B does not answer the call will revert to extension A's voicemail

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[bjdjr]

Thanks Buddy, thats the problem, it isn't. It goes to another extension altogether.

 

[curlycord]

Same with Norstar, continued:

http://www.tek-tips.com/viewthread.cfm?qid=1721165

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[cynlaw1]

remove the mailbox for the secy's extension and the call will go to the general delivery mailbox

 

[bjdjr]

If I do that and she doesnt answer will the call go to voicemail?