Nortel guys needs to add NPA-NXX to Avaya IP Office 5.2

[81Cadmin]

Our Company recently acquired an Avaya IP office 5.2 PBX. I mainly work in the Nortel world and Avaya is new to me. Recently the Avaya office needed to call a new NPA-NXX; I added this to my Nortel system and now need to do the same in the Avaya world.

Can anyone give me any pointers on adding a new exchange in IP Office?

PS - Now that i've been exposed to Avaya I really like the system and tools..

 

[CarGoSki]

Are you trying to allow the IPO to dial out to previously prohibited numbers or are you trying to recieve new DID numbers in IPO?

 

[amriddle01]

I was about to say I don't know what a NPA-NXX; is never mind where to put one. Can you be more specific?

ACS - IP Office Implement

 

[CarGoSki]

Not sure what he is trying to do but...

http://www.voip-info.org/wiki/view/NPA-NXX

 

[81Cadmin]

We couldn't dial 251-443-xxxx from either of our office here (Nortel or Avaya). I added that exchange to my Nortel switch but can't seem to find where I would do the same on the Avaya.

On the nortel I had to add the NPA (Area code) and NXX (Exchange) to the dialing plan. Does Avaya have anything similar that needs to be done.

Is it possibly just being blocked on the Avaya by short-codes?

 

[amriddle01]

Could be, are there any beginning with 2 ? What do the shortcodes with feature Dial look like?

ACS - IP Office Implement

 

[81Cadmin]

I don't see any short codes beginning with 2. From this office the number would be dialed as 9,1-251-443-xxxx. So what should a short code appear as to permit this.

There is a short code that I think is what should allow all LD calls to go out ([9]1N; but to be honest most of the avaya short codes are still greek to me.

Others are;

CODE TELEPHONE NUMBER FEATURE
[9]0N; 10N Busy
[9]10N; 10N Busy
(9]1807N; 1807N Dial3K1

[9]1N; 1N Dial3K1

 

[amriddle01]

That [9]1N; is the one it will match, and it is set to allow the number you have listed to be dialed. Are there any like [9]12N; Busy? As what you want to dial should work.

ACS - IP Office Implement

 

[CarGoSki]

Might be overidden by a user short code. Why not run Monitor, turn on the ISDN traces and place a call to see how IPO is handling the call. Besides if it goes you will see the call in the dchannel message.

 

[amriddle01]

Good point CarGoSki, look in users shortcodes in the manager programme and look for similiar shortcodes in there, may be quicker than trying to figure out monitor for a newbie.

ACS - IP Office Implement

 

[kristiandg]

Knowing both Option-series Nortel and Avaya, I know what you're looking to do.

Depending on the release of the system (pre-4.x or 4.x), you'll be looking for Least Cost Routing or Auto Route Selection.

Pre-4.x will be LCR (4.x will be ARS), and its a nasty way to do NARS/BARS (nortel speak). Additionally, most installers of IP Office never used to read the books on proper deployment and didn't use LCR/ARS. Instead, they basically pointed "9" to the trunk group in the short codes mentioned above. Taking the easy way always burns in the long run.

The good news on that, is if they did it the SLeasy way, its a raw-handoff to the PSTN. If they were using LCR or ARS, then it would be highly unlikely they'd actually build out every NXX out there, as it is too cumbersome (how many BARS databases have you had to fill out - it sucks) .

Avaya offers exceptions-based routing for outbound calls, which is something I've always missed on Nortel, where you have to be specific (unless you just build a bunch of SPNs, but even those aren't fully exception-based the way Avaya does it). (Unable to build code, shorter code exists ---- ARGH!!!!!)

Hope you got this worked out (saw I'm a bit late on it), but a lot is going to depend on how it was initially set up. Hopefully the install vendor actually knew what they were doing and had the common sense to do the job correctly, not quickly/easily.

Hope this helps...

Kris

 

[CarGoSki]

I think I understood what you typed kristiandg.

A Nortel Option has to include every area code and/or exchange in a table for outbound calling or it is not allowed. IPO will allow all calls to go out via one shortcode and exclude calls via additional shortcode.

I suppose the guy could have said he was trying to dial out to a number that he could not reach but thats the way it goes I suppose.