Nortel CS1000 List ACD Agents

[brick78249]

Hi all, is there an easy way of listing all agents that are assigned to an ACD queue? The problem is we have 20 ACD licenses but only have a record of 19 TNs that are using the ACD queue. I don't really want to trawl through 72 IP phone configs if I don't have to.

Thanks!

 

[MossEng]

If you print a DNB of the ACD-DN in LD 20 ,it will list all agent sets assigned to that ACD-DN.

 

[brick78249]

Brilliant! Thanks! That's just what I needed!