AZdeserttech
MIS
Hi all,
I have a customer with a CICS and Call Pilot 100. The AA is set with greeting 1 for all hours of the day/weekend and to answer lines 1-7 after the first ring. The issue I am having is that the AA only picks of the first four lines and not the remaining three. Line 5 transfers to the attendant position with the message displayed "LINE 5 TO PRIME". Line 6 and 7 simply ring without being transferred. I've double checked the line assignments, prime line assignments and ringing assignment in the CICS for all extensions. I am a little baffled. Any suggestions or insights are greatly appreciated.
Thanks in advance.
Greatness is the echo of a life well lived and a job well done.
I have a customer with a CICS and Call Pilot 100. The AA is set with greeting 1 for all hours of the day/weekend and to answer lines 1-7 after the first ring. The issue I am having is that the AA only picks of the first four lines and not the remaining three. Line 5 transfers to the attendant position with the message displayed "LINE 5 TO PRIME". Line 6 and 7 simply ring without being transferred. I've double checked the line assignments, prime line assignments and ringing assignment in the CICS for all extensions. I am a little baffled. Any suggestions or insights are greatly appreciated.
Thanks in advance.
Greatness is the echo of a life well lived and a job well done.