Nortel CICS Extensions 21-36 not working. Arrows flashing on phones 1

[ronaldjamesh]

New customer called for service on CICS 4.1SW. Found extension ports 1-16 (ext 21-36) not working. All arrow LCD's on phones flashing. But extension ports 17-24 work fine. Powered down system numerous times for up to 5 minutes. Removed and reinserted line cards and software card while system was down. Still no luck.
Any help would be much appreciated! Thanks!

 

[exsmogger]

First I'd try powering off and pulling the 8-port TCM board to see if it's causing the problem. If not, then try doing a STARTUP to clear the database and see what happens. If that doesn't work you will need to replace the CICS.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[ronaldjamesh]

Thanks for the advice! I am limited in my Norstar knowledge. Is there software available to backup and restore the system database?

 

[exsmogger]

You can use the Norstar Remote Utilities software to backup and restore programming. I think this is available on the Avaya/Nortel website. You'll also need a FastRAD if the IRAD in your CICS is not enabled.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952