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Nortel CICS Extensions 21-36 not working. Arrows flashing on phones 1

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ronaldjamesh

Vendor
May 23, 2011
17
US
New customer called for service on CICS 4.1SW. Found extension ports 1-16 (ext 21-36) not working. All arrow LCD's on phones flashing. But extension ports 17-24 work fine. Powered down system numerous times for up to 5 minutes. Removed and reinserted line cards and software card while system was down. Still no luck.
Any help would be much appreciated! Thanks!
 
Thanks for the advice! I am limited in my Norstar knowledge. Is there software available to backup and restore the system database?
 
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