Nortel CICS 4X8 Caller ID Display Problem w/6.0 software 1

[mmolzan]

I have a caller ID card installed and when someone calls in it does not come up on the display unless I press F811. I thought this software could make the display the call id without pressing any buttons. Is there something I'm missing. I've set all the sets caller id to "yes". Thanks for your help.

 

[curlycord]

It does on the MICS but not to sure about the CICS right off hand.
Go to set programming under Telco Features, line assignment, enter line number and change N to Y, do that for all the lines and move onto next set or do copy.

http://www.spoctel.com

 

[mmolzan]

I did all that and it still does not work. The only way it works is if I hit the f811 keys.

 

[samh30]

The CICS all revision from day one till now rel 6.0 you should be able to see the caller ID information before you pick up or dial F811,and like Curlycord mentioned you have to check teleco feature for each set,if you did that and no differene then I guess maybe you have bad s/w,because it should work for a fact.I hope that helps. Good Luck!

http://www.samhassan.com

 

[mmolzan]

This is not reconditioned equipment. It is brand new. I just can't accept the fact that this could be a defective switch. There has got to be something else. Anyone? Anyone?

 

[Arr]

It works with Rls 6 but the phones have to appear and ring even if it is a transfer. There must be two rings on an outside (Telco) call as the info comes in after the first ring.

PhM

 

[mmolzan]

I let it ring 4-5 times and still nothing

 

[samh30]

There's another thing can conflict with the caller Id information not to show before you pick up the call and you have to dial F811,and thats if you have an Answer DN button on the phone or if the phone belong to a ringing group,then you will have to press F811 to see the CID information,just a though.I hope that helps. Good Luck!

http://www.samhassan.com

 

[kclear]

Under "telco features" for that set make sure you have "1st display" set for "name" or "number". That phone must have the line you are calling in on set to at least "ring" for that line. You will not get the info unless that phone is ringing. Kevin Clear
Clearfield Comm.

 

[mmolzan]

I checked samh's suggestion and see no conflicts and also kclear's suggestion. Everything looks good on my end. I'm still stuck.

 

[Arr]

MM,
Take your but set and tie into the CO line before the KSU. Call into the line and listen. Between the first and second rings you should hear a chirp. If you don't hear the chirp your Telco isn't sending CLID. But check this first.

PhM

 

[mroberts]

Well, they're sending it if he can see it when he does Feature 811....... Uhmmm, mmolzan, have you simply reset the system? Just cycle power?

Perhaps you have a software glitch that MIGHT be corrected with a reset. MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[Bob904]

Try this in system programming. Go in to system programming, then Terminals and Sets. Enter the extension you want to log the calls. Go to the heading User Preferences. Look for Call Log Options. Changer it to Log All Calls. The default is to log calls when No One Answered. You can also achieve this from a set by using Feature *84, then pressing # or Next to get the right option. I'll bet that'll do it for you. Let me know.

 

[mmolzan]

I cycled the power, still nothing, I checked Bob904's suggestion and all calls are logged. Still nothing. Caller Id is working on other phones not in the nortel system.

 

[Bob904]

Did you tell the log pool how many calls to log? maybe that is something else that needs to be done...

 

[mmolzan]

I GOT IT!!!!!!!!! I went to Terminals and sets, show set #, telco features, feature assign, then assigned my lines. In the past I always bypassed the feature assign and for some reason I saw it today. Thanks for all your help everyone. I'm sure I'll have another question for you sooner than later.

 

[Arr]

MR,
Ack. Just thought I'ld do a double check. He is, however, very clear in his first post. Glad he got it sorted out. Makes me wonder why I didn't think of it too as I've just installed an identical set up.

Cheers
PhM

 

[curlycord]

Kinda what I said to do cept I did not call it feature assign but line assignment.

http://www.spoctel.com