Nortel CCM - Symposium Wild Variable Question

[justchallenged]

Masters,

Is it possible to modify a variable upon the login of a "special" agent, and do a IF, THEN statement to check that variable against, say for instance the day of the week or the date and cause an outcome on a match? I'm trying to send calls to a recorded msg upon the login of this agent, but only until the end of business hours FOR THAT DAY. Once that day is over, I want the script to revert to its usual routing and ignore the special agent logged in. This is for a holiday treatment.

Vince

 

[bigindian65]

kinda of a way, why dont you do IF day of week and Time of day combo? OR yes, with an agent and day of week combo type deal

Mato' Was'aka

 

[GHTROUT]

Excellent question, and you might want to take a look in this forum too: forum959

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[justchallenged]

Thanks Gene. I'll check that out.