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Nortel CC7
- Thread starter loneWolf9
- Start date
matthew517
Programmer
It just went GA a few weeks ago. I doubt anyone has it installed yet.
TheCardMan
IS-IT--Management
Does anyone have a matrix of the changes in CC& compared to earlier releases?
I have installed a SIP CC 7.0 on a live customer site. The installation is improved and the SIP part of the software seems to work o.k. We still have some issues with the robusteness of CCAD in combination with 2050 softphones. This call center is transfering a lot and this causes some problems every now and then (the status of the phone and CCAD is not matching). The use of the ICP is very simple and the installation is not a very hard thing.
All together I think it can be a great product but Nortel has still some work to do.
Rgrds.
All together I think it can be a great product but Nortel has still some work to do.
Rgrds.
- Thread starter
- #6
Thanks for the feedback.
We will begin the install of CC7 here within the next couple of weeks.
Jaccodo, interesting that you mention the 2050. We use the 1140 for in house and remote site agents. However for remote agents we use the 2050.
Can you tell me are the 2050 on release 3.3 that was put out in early July?
Is the client OS Vista or XP?
We will begin the install of CC7 here within the next couple of weeks.
Jaccodo, interesting that you mention the 2050. We use the 1140 for in house and remote site agents. However for remote agents we use the 2050.
Can you tell me are the 2050 on release 3.3 that was put out in early July?
Is the client OS Vista or XP?
- Thread starter
- #8
We actually do not have it installed as of yet.
There has been serveral issues with the upgrade.
However I believe much of the blame lies with the vendor that was choosen to install the system.
I will post more when we are up and running.
If you are intrested in knowing who the vendor is I will tell you.
There has been serveral issues with the upgrade.
However I believe much of the blame lies with the vendor that was choosen to install the system.
I will post more when we are up and running.
If you are intrested in knowing who the vendor is I will tell you.
- Thread starter
- #9
I feel that I need to send this information out to those who plan on moving to CC7 with the redunacy in mind for DR.
This was how it was explained to me:
2 min timeout if the prime sites CS1000E is considered down
2 min for SMG to reboot and to take calls.
20 Min time for CC7 app servers to reboot.
Not exactly what we were sold.
This was how it was explained to me:
2 min timeout if the prime sites CS1000E is considered down
2 min for SMG to reboot and to take calls.
20 Min time for CC7 app servers to reboot.
Not exactly what we were sold.
- Thread starter
- #11
Nortel makes an excellent product. I have been working with them for over 5 years now.
Hungnnb you are listed as a vendor.
Can you tell me how many of the CC7 with the redundacny your company has installed?
I am curious also to the recovery time from the prime site to the backupsite. Talking full recovery, CS1000, and application servers , CCMS, CCMA, etc.
Hungnnb you are listed as a vendor.
Can you tell me how many of the CC7 with the redundacny your company has installed?
I am curious also to the recovery time from the prime site to the backupsite. Talking full recovery, CS1000, and application servers , CCMS, CCMA, etc.
Hi loneWolf9,
I only install 1 CC7 system with redundancy. Probably I won't have more systems cause Avaya will not focus on CC7 for Enterprise market.
Recovery time for CCMS7 server can be set at a minimum of 5 min. After 5 min, the secondary will start up all services and take over the role of the primary if it detect any fails in the services in the primary. During the transition time, calls just come to ACD queue. CCMA redundancy is actually just replace the access URL to the standby server.
I only install 1 CC7 system with redundancy. Probably I won't have more systems cause Avaya will not focus on CC7 for Enterprise market.
Recovery time for CCMS7 server can be set at a minimum of 5 min. After 5 min, the secondary will start up all services and take over the role of the primary if it detect any fails in the services in the primary. During the transition time, calls just come to ACD queue. CCMA redundancy is actually just replace the access URL to the standby server.
- Thread starter
- #13
grumpyone60
Technical User
In the Avaya 'roadmap' it keeps using the word 'NextGen' when it talks about CC upgrades after CC7, so not sure how long they will keep CC6 or CC7 active... I see some intersting days/months ahead on this transition....
Avaya will support CC7 for the next five years. Avaya has chosen the NORTEL CONTACT CENTER as their go-forward platform for the small to medium size business. They have an Enterprise scaled solution that will also continue on. The Contact Center "we" all know and love will basically stick around. CC8 will most likely be rebranded, but at its heart it will be CC8.
This was told by the CEO of Avaya at the Avaya product roadmap announcement. It was restated by the VP of Marketing and again by the VP of R&D. Take it for what it's worth. But that is also what our Avaya sales team is telling us.
This was told by the CEO of Avaya at the Avaya product roadmap announcement. It was restated by the VP of Marketing and again by the VP of R&D. Take it for what it's worth. But that is also what our Avaya sales team is telling us.
- Thread starter
- #17
We were told the following:
CC7 is going to be the Contact Center base going forward.
That there would be an upgrade coming out within a year that would make CC7.1 more SIP compatible.
That major changes would not come until CC8. However Avaya commented that Nortel was far ahead of them in the Contact Center, that they would be using this as there base going forward.
Side note I have heard however the CS1000E will stop being sold within the next couple years (18months-3 years). Support would continue for the 6 years after.
Sounds to me the app servers will be around, but the core will have to change.
CC7 is going to be the Contact Center base going forward.
That there would be an upgrade coming out within a year that would make CC7.1 more SIP compatible.
That major changes would not come until CC8. However Avaya commented that Nortel was far ahead of them in the Contact Center, that they would be using this as there base going forward.
Side note I have heard however the CS1000E will stop being sold within the next couple years (18months-3 years). Support would continue for the 6 years after.
Sounds to me the app servers will be around, but the core will have to change.
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